Refund & Cancellation

This Refund & Cancellation Policy applies to payments made to ShivNexus for digital products and services (websites, apps, software, consulting, retainers, and related work).

Because our work is custom and time-based, refunds are limited and handled case by case as described below. This policy works together with our Payment Policy and Terms of Use.

You may request cancellation of a project by emailing contact@shivnexus.com with your invoice / project reference.

• Before work starts: If no productive work has begun after payment, you may be eligible for a refund minus any non-refundable gateway / bank fees and a reasonable administrative charge (if stated on your invoice).
• After work starts: Fees for completed milestones and hours already delivered are non-refundable. Any unused advance may be partly refunded or credited toward future work at our discretion, as documented in writing.
• Retainers: Cancel with the notice period stated in your retainer agreement (typically 15–30 days). Fees already billed for the current period are generally non-refundable.

We may cancel or pause an engagement if:

• Required information or approvals are not provided within a reasonable time
• Invoices remain unpaid past the due date
• The request is illegal, abusive, or violates our terms
• Force majeure or circumstances beyond our control prevent delivery

Where we cancel without client fault and before delivery of paid work, we will refund eligible unused amounts as applicable.

Refunds may be considered when:

• A duplicate / accidental successful payment is verified
• We are unable to start or deliver the agreed scope for reasons solely on our side
• A written money-back or satisfaction clause exists in your signed contract and its conditions are met

Refund decisions are communicated in writing. Approved refunds are issued to the original payment method where possible.

Unless required by law or expressly agreed in writing, the following are non-refundable:

• Completed milestones, delivered source code, designs, or deployed releases
• Third-party costs already incurred (domains, hosting, licenses, stock assets, app store fees, SMS/email credits, etc.)
• Discovery, research, wireframes, or prototypes already shared with you
• Change requests or out-of-scope work already performed
• Payment gateway / bank charges that are not recoverable

Email contact@shivnexus.com with:

• Full name and company name
• Invoice number / payment link reference
• Transaction ID / UTR (if paid online)
• Amount, date, and reason for the request

We typically acknowledge requests within 2 business days.

Once a refund is approved, we initiate it within 7–10 business days. Banks and payment gateways may take additional time (often 5–10 business days) to reflect the credit in your account.

International transfers may take longer depending on intermediary banks.

ShivNexus
E57, Phase 8, Mohali, Punjab, India
Email: contact@shivnexus.com · support@shivnexus.com
Phone: +91 95881 03862