Privacy Policy

ShivNexus (“we”, “us”) is a software and website business based at E57, Phase 8, Mohali, Punjab, India. We operate shivnexus.com, including the UK business-website page.

For personal information collected through this website, ShivNexus is the organisation responsible for deciding how that information is used. Contact us at contact@shivnexus.com or +91 95881 03862.

This policy explains what we collect, why, and the choices you have. It is not the same document as our Terms of Use.

We collect information you choose to send us, including:

• Name, email address, phone number, and business name
• The service you ask about, budget, timeline, and the message you write
• Details you later send for a project, such as logos, page text, and photos
• Payment and invoice references if you become a customer (we do not store full card numbers on our servers)

If you use the enquiry forms, our server also stores the time of the submission. Like most websites, our host may keep technical logs such as IP address and browser type for security.

We do not ask for information about children, and this site is meant for businesses.

We use personal information to:

• Reply to your enquiry and prepare a quote
• Deliver the website or other work you agree to, and support it afterwards
• Send invoices, receipts, and project updates you asked for
• Keep records we need for accounting and to handle a complaint or refund
• Protect the site from spam and misuse

We do not sell or rent your personal information. We do not use enquiry details to send unrelated marketing. If we ever want to send optional marketing, we will ask first.

If you contact us from the United Kingdom or the EEA, we use your details because you asked us to take steps before a contract (replying and quoting), and because we have a legitimate interest in answering business enquiries and keeping basic records. If you hire us, we also use your details to perform that contract and to meet accounting duties.

The checkbox on our forms records that you agree we may use the details to reply. You can still ask us to delete an enquiry if you change your mind and we have no other duty to keep it.

We share personal information only with people and services that help us run the business:

• Our email provider, so we can read and reply to messages
• Our website host and the tools that store enquiry records
• Payment providers, when you pay an invoice, under their own privacy terms
• Google reCAPTCHA, if it is enabled on a form, to block spam. Google’s policy is at policies.google.com/privacy
• Professional advisers or authorities if the law requires it

A customer’s website content is used to build that customer’s site. We do not pass your enquiry to other businesses as a sales lead.

ShivNexus is in India. If you write to us from the UK or anywhere else, your information is received and handled in India. India is not covered by a UK adequacy decision. We limit the information to what we need for the enquiry or project, and we do not sell it.

You can ask us what we hold and ask us to delete an enquiry by emailing contact@shivnexus.com.

We keep unused enquiries for up to 24 months so we can reply and follow up, then delete them or remove the personal details. If you become a customer, we keep project messages and invoices for as long as we need them to deliver the work and to meet tax and accounting duties, and then delete or anonymise them.

Depending on where you live, you can ask us to:

• Tell you what personal information we hold about you
• Correct it
• Delete it, where we do not still need it for a legal duty
• Limit or object to how we use it
• Provide a copy in a common format, where that right applies

Email contact@shivnexus.com with the subject “Privacy request”. We may need to confirm you are the person the information is about. We aim to reply within one month.

If you are in the UK, you can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint. We would like the chance to put things right first.

This website does not set advertising or analytics cookies by itself. If a form uses Google reCAPTCHA, Google may set a cookie to tell genuine visitors from spam. That check loads only on pages that show the form widget.

If we later add Google Ads or analytics measurement, we will ask for your choice before non-essential cookies are set, as required for visitors in the UK.

You can block cookies in your browser. The enquiry form still works by phone, WhatsApp, or email if you prefer not to use it.

Questions about this policy or a request about your information:

• Email: contact@shivnexus.com
• Phone: +91 95881 03862
• Post: ShivNexus, E57, Phase 8, Mohali, Punjab, India

We may update this page when our practices change. The date at the top is the latest version.