This Payment Policy explains how ShivNexus (“we”, “us”, “Company”) collects and processes payments for software development, websites, mobile apps, e-commerce, consulting, and related digital services offered via shivnexus.com.
By making a payment to ShivNexus, you agree to this policy, our Terms of Use, and our Refund & Cancellation Policy.
Depending on the project and region, we may accept:
We do not store your full card or banking credentials on our servers. Card and UPI payments are processed by third-party payment gateway providers under their security and compliance standards.
Prices for services are as quoted in a proposal, statement of work, or invoice. Website prices and marketing pages are indicative and may change without notice until a written agreement is signed.
Each payable amount is accompanied by an invoice or payment request stating the amount, currency, description of services, and due date. Please keep your invoice number handy for support.
Unless otherwise agreed in writing, project fees are typically collected as:
Work may be paused if any due invoice remains unpaid beyond the stated due date. Recurring retainers (maintenance, managed IT, marketing) are billed as agreed in the retainer contract.
Online payments are processed through PCI-DSS compliant payment gateway partners. When you pay via a gateway, you may leave shivnexus.com temporarily to complete authentication (OTP, 3-D Secure, UPI intent, etc.).
ShivNexus is not responsible for declines, bank limits, or gateway downtime outside our control. If your payment succeeds but you do not receive confirmation, contact us with the transaction reference immediately.
If a payment fails or shows as pending:
Verified duplicate successful charges are refunded as per our Refund Policy.
Applicable taxes (including GST in India, where required) may be added to the invoice as per law. Tax invoices will show the tax breakup where applicable. International clients may have different tax treatment as stated on their invoice.
For payment receipts, invoice copies, or gateway issues: